We have rolled out Surface Pro 4s running Windows We have APs connecting back to a couple of controllers running 6. We have multiple users experiencing drop outs from the network. Generally what we see is that users will go offline but their surfaces will still have a valid IP address and association to an AP, but will not be able to ping the default gateway or beyond. Waiting a few minutes usually sorts it out, but most people disconnect and reconnect.
Pytorch parallel layers have removed 2. It is looking like the Surfaces are the issue, but I was wondering if there is anything we can tweak on the controller and if anyone else has seen this? Thanks in advance! We have been trying multiple different versions.
One that experences drops alot has Its a Marvell Avastar AC chip. I have been experiencing this same issue with all 4 of the Surface Pro 4's that our salesgroup are using. Its the same issue. They will report random events where they show connected to the WLAN but unable to access websites. At the same time they are unable to ping the gateway or anything beyond. Disconnecting from the SSID and reconnecting will resolve the issue as will uninstalling the adapter in device manager and letting the OS reinstall it.
The rest of the employees here use Dell latitude laptops all running Intel adapters with current drivers and not a single report of any issues. We also are using APs with a controller and currently on 6.
By chance is this happening when the users are docked to the Surface docking station or when they are undocked? I have yet to have an issue reported when they are undocked. Some of the online reports have pointed to the dock as the potential culprit but I have not been able to make that determination definitively. If you do a search on Surface Pro 4 wireless you will get a bunch of results where users are reporting this exact same issue but no resolution or confirmation of an issue from MS.
My feeling is that this is an issue in the way the OS is managing the adapter or something in the Surface docks. Having experienced this issue with both the internal adapter and also with an external USB adapter is perplexing and strange.
Anyone else's wifi disconnecting? Thread starter bmclaurin Start date Nov 3, It simply will not stay connected to wifi, literally for more than a few seconds at a time.
I've tried the registry edit that MS posted as a workaround for slow wifi connectivity, but that didn't help. I've even done a fresh reinstall of W No luck. Starting to think it's a hardware issue. Before I go trouble of boxing it up and exchanging it for a new model at BB, any other suggestions?
Welcome to the forum I suggest you try another hotspot first. Or ask at BB if you can connect to their system. If they can't, swap it.
MissionMan Member. Our consultants have a similar issue with their wifi 4G modems, all different models of netgear modems. Connects for 5 seconds, then the modem disappears.
That is on the SP3. We haven't identified what the issue is yet. Thanks for the welcome. Funny, I just realized that this was my first post, despite having joined 2. Same result. Just for good measure, though, I will try it at BB as well. Think I might exchange it for the SB anyway, as the more I think about my use case and the capabilities, the SB looks like it would be a better fit. CSF New Member. A quick tap on the WiFi and it comes right back but I've likely created that issue with my conservative settings.
Arglebargle2 New Member. I have this same issue. No problems connecting to the corporate and home wifis, great speed and no disconnects. But when I connect to my hotspot it disconnects 5 seconds later. I may be going insane, but it also seems to cause my phone to disconnect from the hotspot too.Jump to content.
Never had a single problem until now. The internet on my desktop works fine, and the other Surface Pro 6 we have uses the same wifi connection and isn't having any problems like my Surface Pro 3. I have tried turning Hyper V on and off. Played around with the network adapter's power options. I've also attempted at updating the network adapter's driver but it says there are no updates. I uninstalled the network adapter's driver scanned for a new one but that didn't work. In order to get the old driver back I had to do a system restore.
I even turned airplane mode on and off too. I also flushed the DNS and cleared Chrome's cache. I feel like I'm running out of options. I'm still randomly getting disconnected from my wifi and when it does reconnect it is slow.
Anyone else's wifi disconnecting?
Any help would be greatly appreciated. Right click the Wifi adapter in Device Manager. Select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and paste the first line into your next post.
Posted 11 September - PM. Type the following and press enter after each command. I couldn't find an 8. The support page for the Surface Pro 3 is hard to follow. It seems all drivers are in one download. I'll continue to look and see if I can find anything.
Edit: I believe I have found a driver but see if the above commands work. You may want to think about a USB nano adapter. These work very well. Posted 12 September - AM. See this page. The rar file downloads as Surface 2 but the inf file has your Vendor and Device ID so it should install fine. I would first create a restore point.The issue will correct itself after a certain amount of time.WIFI Disconnecting in LAPTOP (Solved)
The client cannot access any network drives, printing, the internet, etc. None of these Intel-based clients display the issue. My thoughts would be that this confirms that there is nothing wrong with our wireless infrastructure.
We have tried turning off Go to Solution. View solution in original post. I can confirm that after two weeks running with the new firmware and disabling the workaround, that this issue has been resolved for our site.
Please keep us up to date on any TAC findings from Aruba or Microsoft, so that others can learn from this.
Interesting thread, we're also in a similar position whereby we've been experiencing random disconnects for Surface devices, in order to resolve on the client we have to disable and enable the wifi connection, the device then instantly reconnects. We have a mixture of client devices; Windows 7 and 10 HP laptops that dont seem to experience any issues, MACs which again are solid once they're connected, it's just our Surface Book and Pro devices that are giving us the headaches.
On the back-end we have controllers running 6. Whilst this has had a noticeable improvement for us, we are still seeing the disconnects. Be interested in seeing the feedback on this thread to see others experiences.
Version My main aim with the drivers was to try and get a consistent Version in use across our buildings, we probably have about 3 or 4 different version in use, which wasn't helping us with troubleshooting. We have a ticket open with Aruba, and I'm also in the process of opening up a new ticket with Microsoft in order to try and pull some more client side data when the drops occur.
We have some user debugs enabled on the controllers, but they're not giving us all that much information at the moment. I think I understand the reason for the 1st and 2nd option, but the 3rd option seems like quite a significant backward step. Would this be a normal step for troubleshooting the issues we're seeing? Welcome Back!
Select your Aruba account from the following: Aruba Central Login to your cloud management instance. Partner Ready for Networking Login to access partner sales tools and resources. Airheads Community Login to connect, learn, and engage with other peers and experts.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Discover our resources that can help you connect your Surface at home.
Wifi On Surface Pro 3 Keeps Disconnecting
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I recently picked up a used OG Surface Pro and am having issues with the wireless network connection occasionally.
This happens with varying frequency. When this happens, the computer stays connected to the access point, but cannot reach any local network resources or the Internet. Pinging the default gateway results in "request timed out.
Sometimes it fixes itself on its own after a few dozen seconds or after a few minutes. They are version Unchecked "allow the computer to turn off this device to save power" on the wireless card's sheet in the device manager. Changed the power saving mode for the wireless card on my current power plan to "maximum performance". Since the troubleshooting, I have reset all values and settings that I changed, in order to keep the troubleshooting environment clean, predictable, and free of additional problems that could be caused by all of this messing around with the settings.
The computer is currently running the latest stable build of Windows 10 Pro"Creator Edition" 64bit. This is a fairly clean installation. Any ideas short of starting over? If you're having a connection problem, we suggest that you follow the troubleshooting steps provided on our support articles:. Did this solve your problem? Yes No.
Sorry this didn't help. On the offchance that the cause of the problem was software or some kind of weird remnant from a previous upgrade installation of Windows, I clean installed the latest build"fall creator" edition and loaded up just a core set of software.Log in Register.
Anyway, has anyone experienced the same? I know the Studios are just getting out there, but I would think other owners may be seeing this as well. Thanks in advance for any info! I got mine today and so far not a problem. Perhaps your WiFi is dropping out or maybe you got a bad unit I had issues with my SP 4, but that turned out to be a crappy wireless router.
Still no issues with my Studio and internet. Get a new router Conan New Member. I have 4 studio's and one of them i remote into is on wifi, however it disconnects frequently which defeats the purpose of me being able to remote in. The other 3 are on hard lines and i do not have an issue, but the 4th is in an area where only wifi is available.
I did not have this issue with previous wifi device there. I checked the wifi adapter and there is no power setting tab to keep it on always so i believe it is an AO-AC device "always on" from the research i did. The pc is set to never go to sleep so i'm not sure what is causing the adapter to disconnect randomly.
Anyone else having this issue with the Surface Studio wifi? GreyFox7 Super Moderator Staff member. I had this issue starting with the April installation of CU, it was much worse than at any time previously and persisted to the point I switched to using a USB wifi adapter. After installing the Fall CU a few days ago it seems the severity is significantly mitigated We'll see Edit: Well maybe I spoke too soon Started getting pauses and lagging after making this post so this could be the prelude to disconnecting.
USB adapter at the ready Marvell will get the quick hook like an MLB playoff pitcher if this keeps up.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Discover our resources that can help you connect your Surface at home.
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I use Surface 4 to connect wireless to a router TP-Link or Edimax and in both the connection keeps on dropping.
Did this solve your problem? Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. TheSergioAntunes Created on February 20, Any fine tune that needs to happen? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Computer Keeps Disconnecting from WiFi – How To Fix
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